Order Processing
All orders are processed within [1–3 business days] after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
If we experience a high volume of orders, shipments may be delayed by a few days. We appreciate your patience during busy periods.
Shipping Methods and Delivery Time
We use reliable courier partners such as TCS, Leopards, Call Courier, or M&P to ensure safe and timely deliveries across Pakistan.
Estimated delivery times:
- Major Cities: 2–4 business days
- Other Areas: 4–7 business days
Delivery times may vary depending on your location, weather, or courier delays.
Shipping Charges
Shipping fees are calculated at checkout based on your location and order weight.
We occasionally offer free shipping on orders above [PKR amount, e.g., Rs. 3,000] or during promotional campaigns.
You will always see the total shipping cost before finalizing your order.
Order Tracking
Once your order is shipped, you will receive an email or SMS containing your tracking number and a tracking link.
You can use this link to track your order directly on the courier’s website.
Incorrect Address or Failed Delivery
Please ensure that your delivery address and contact details are accurate before placing your order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address or failed delivery attempts, you may be required to pay additional shipping charges for re-delivery.
International Shipping
Currently, we only ship within Pakistan.
For international shipping requests, please contact us directly to check availability and charges.
Delayed or Missing Shipments
If your order has not arrived within the expected time frame, please contact us at [your email address] with your order number.
We will coordinate with the courier company to track and resolve the issue as soon as possible.
Damaged Packages
If your package arrives damaged, please take photos of the packaging and product immediately and contact us within [48 hours] of delivery.
We will assist you in filing a claim or arranging a replacement, depending on the situation.
Changes to This Policy
We may update or revise our Shipping Policy at any time.
All changes will be posted on this page, and the updated policy will take effect immediately upon posting.