Eligibility for Returns
We accept returns within [number of days, e.g., 7 or 14 days] of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide a valid proof of purchase (order number or receipt).
- Certain items such as pet food, grooming products, or personalized accessories may not be eligible for return due to hygiene or customization reasons.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used pet food and treats.
- Hygiene-related items such as combs, brushes, and bedding.
- Customized or personalized products.
- Items bought on final sale or clearance.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within [number of days, e.g., 3–5 days] of receiving the package.
We may request photos or videos of the damaged product for verification.
Once confirmed, we will offer a replacement, store credit, or a full refund, depending on your preference and product availability.
Return Process
To initiate a return:
- Contact us at [your email address] or through our Contact Us page.
- Provide your order number, reason for return, and any relevant photos (if applicable).
- Once approved, we’ll provide the return shipping address and instructions.
Please note that the customer is responsible for return shipping costs, unless the item was damaged or incorrect upon arrival.
Refund Process
After we receive and inspect your returned item, you will be notified of the refund approval or rejection.
If approved, your refund will be processed to your original payment method within [X–Y business days].
Please note that bank processing times may vary depending on your provider.
Exchange Policy
We currently allow exchanges for items that are defective or the wrong size/color (if available).
Please contact us first to confirm stock availability before sending the item back.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please:
- Check your bank account again.
- Contact your credit card company or bank, as it may take additional time before your refund is posted.
If you’ve done all this and still haven’t received your refund, please contact us at [your email address].
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time.
Changes will be posted on this page, and the updated version will take effect immediately upon posting.