Order Cancellation Before Shipment
You may cancel your order before it has been processed or shipped.
To cancel your order, please contact us as soon as possible at [your email address or phone number] with your order number and reason for cancellation.
If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.
Order Cancellation After Shipment
Once an order has been dispatched, it cannot be canceled.
If you no longer wish to receive the product after shipment, you may refuse delivery or request a return after the package arrives. In such cases, shipping charges may be deducted from your refund amount.
Prepaid Orders
If your order was paid in advance and is eligible for cancellation, we will initiate a refund to your original payment method within [X–Y business days] after approval.
Processing time may vary depending on your bank or payment provider.
Cash on Delivery (COD) Orders
For COD orders, if you wish to cancel, please contact us immediately before the order is shipped.
Repeated cancellation of COD orders may result in the suspension of your account or limitation of COD options for future purchases.
Out of Stock or Unavailable Items
In rare cases, if an item you ordered becomes out of stock or unavailable, we reserve the right to cancel the order.
You will be notified promptly, and a full refund will be issued if payment has already been made.
Changes to Your Order
Once an order has been placed, modifications such as changing items, delivery address, or payment method may not be possible after processing begins.
Please double-check your order details before confirming your purchase.
Exceptions
Certain products may not be eligible for cancellation, including:
- Personalized or custom-made items.
- Pet food and hygiene-related products (for safety reasons).
- Items purchased during limited-time promotions or clearance sales.
Policy Updates
We reserve the right to modify or update this Cancellation Policy at any time.
Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting.